Shipping and payments

Shipping Times

The delivery of the products purchased on takes place on average within 2 working days from the order in Italy.
For orders abroad (Europe and extra Europe), it takes place on average within a maximum of 5 working days from the online order. Delivery times may be delayed in the case of holidays; carriers do not deliver on 12/25, 12/26, 01/01 and weekends.
For orders placed by credit card, one working day must be added to the normal shipping times for normal administrative checks.
Deliveries by courier are made during WORKING HOURS therefore it is preferable to enter an address where someone is always present for collection, otherwise the package will go into storage with consequent delay in delivery and possible charge of storage costs.
Upon delivery of the Products, the Customer must check:
- that the packaging is intact and not altered even in the closing tapes. In case of non-collection by the Customer, within 5 (five) working days, of the Products ordered and present in storage at the courier's warehouses, Mistral srl will cancel the purchase order due to the impossibility of delivering the Products to the address indicated by the Customer at the time of the order, with charge to the latter of the costs of custody / storage of the Products.
All the times indicated are to be considered from the payment confirmation received: not only valid for orders placed by bank transfer and in the case of administrative checks.

Shipping terms

All products will be shipped the next working day after the order, if available in stock. Upon collection by the courier, the Customer will be provided with the tracking code for tracing the goods. No responsibility can be ascribed to Mistral srl for the execution of deliveries in a longer time than the time span identified above and / or for inefficiencies due to force majeure such as fires, earthquakes, strikes and / or lockouts, floods and others. similar events that prevented, in whole or in part, the execution of this contract within the agreed time frame.

Loss and / or damage in shipping / transportation

The Customer is invited to examine the product upon delivery in order to verify its identity and status. In the event that the product is damaged / affected by defects at the time of delivery, the Customer is invited not to receive the goods: the Customer must return the goods to the carrier at the time of delivery and report to the carrier himself the presence of defects / discrepancy.
The Customer also undertakes to inform Mistral srl of the presence of damage / discrepancies and / or loss of the product, accompanying the information with photo reproductions certifying the presence of any defects / discrepancies.
Mistral srl is not responsible for damage and / or loss of things delivered to the carrier for transport pursuant to and for the purposes of art. 1693 of the Italian Civil Code For damages and / or loss of the product occurring in the time lapse between the moment in which the things are delivered by the sender to the carrier until the moment in which they are returned to the recipient, the carrier will be solely responsible.


All prices are inclusive of VAT. Delivery costs are charged to the Customer and are adequately highlighted in the Purchase Order. The Price shown on the Site at the time the Order is sent is applied to the Products, without any consideration of previous offers or any subsequent price changes.

Secure payments

Each purchase is made with maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with encryption systems (SSL) to protect your personal data and your credit card information from unauthorized access. These data are not accessible to third parties.
Once the order is completed, you will receive a confirmation e-mail containing your Order Number and a summary of the details of your purchase. Remember that you can check the status of your order at any time in the appropriate section of your profile.

Credit card

The payment system currently accepts the cards of the Mastercard, Visa, Maestro and all the others accepted by the Nexi circuit. In cases of purchase of goods with a credit card payment method, at the same time as the online transaction is concluded, the Nexi circuit will charge the amount relating to the purchase made.

Pay Pal

By choosing this option, the connection will be redirected to the PayPal site to complete the transaction. At the time of the order, PayPal will immediately charge the amount relating to the purchase made. Find out more about PayPal.

Advance bank transfer

In case of payment by bank transfer in advance, the order will be sent only when the amount due is actually credited to the current account of Mistral srl
UNICREDIT filiale di Feltre (BL)
IBAN: IT58R0200861110000001140586

Cash on delivery

Purchases on the website can also be made by cash on delivery, therefore with payment on delivery directly to the Courier.